QSC Mortgage Guarantee
Home financing, for the majority of consumers, is their most valuable asset that deserves serious attention and accountability of a defined, written and communicated service. The process required measurable standards; that’s exactly what a Quality Service Certified® professional must deliver.
Holding the Quality Service Certified® designation requires a mortgage professional to follow a Quality Service Guarantee in writing to every customer, every time and to guarantee its delivery. Customers can expect a consistent, reliable, responsive and accountable service experience from a QSC service professional.
After a transaction closes, borrowers complete a customer satisfaction survey that is administered by Leading Research Corporation (LRC). The survey data is collected and compiled by LRC assuring objectivity and credibility. An overall satisfaction rating for each mortgage professional is posted on the QSC consumer website after 4 surveys have been returned. This feedback and public display of the professional’s service quality, help keep the mortgage professional accountable to maintain the highest level of service delivery.
Consumers today expect the same consistent standard of service from their mortgage professional as from their accountant, doctor or other professional. The Quality Service Certification® program puts this philosophy into practice creating a win-win-win scenario for the borrower, the professional and the company.
The Quality Service Mortgage Guarantee is your written commitment from your mortgage broker assuring the delivery of all of the services described below:
As your Mortgage Service Professionals, we will:
- Conduct an in-depth interview to determine the ideal outcome of your home financing needs.
- Fully discuss and explain financing options available.
- Explain the entire process from application to closing and review the expected timetable for each step.
